At VitalCare VA Solutions, we specialize in providing tailored virtual assistant services designed specifically for healthcare professionals. Our focus is on enhancing the efficiency of medical practices and solo practitioners in Danbury, Connecticut. Through our HIPAA-compliant solutions, we ensure that your administrative tasks are managed seamlessly, allowing you to concentrate on patient care and practice growth. Discover how our services can streamline your operations and improve your overall productivity.

Administrative Support

Basic Care Package

Our Administrative Support services provide comprehensive assistance with scheduling, correspondence, and office management tailored for healthcare providers. We strive to optimize your workflow by handling routine tasks promptly and efficiently, allowing you to focus on delivering exceptional patient care. Our team is trained to understand the unique challenges of the medical field, ensuring that your operations run smoothly and professionally.

Choosing our Administrative Support Basic Package means entrusting your routine tasks to trained professionals who understand the complexities of healthcare. By allowing us to handle these responsibilities, you can dedicate more time to your patients, ultimately enhancing the quality of care you provide.

Package includes:

  • HIPAA-compliant services
  • Patient appointment reminder calls.
  • Customized administrative solutions
  • Calendar management
  • Patient communication, (email, texts, and reminders).
  • Basic Charting & Document management
  • Phone Support during Business hours
  • Assist with vendor communication and supply orders.
  • 4.25 hrs. a day Monday thru Friday 85 hrs. a month.

Patient Management

Pro Care Package 

 

Involves managing appointments, follow-ups, and communications with patients, ensuring the best possible experience. Our virtual assistants are equipped to handle patient inquiries, reminders, and data entry with utmost care and confidentiality. We aim to enhance patient satisfaction and retention by providing timely and accurate information, reducing no-shows, and fostering a supportive environment for your patients.

Our Patient Management services build lasting relationships with your patients by ensuring they receive timely communication and assistance. Improved patient satisfaction leads to better retention and positive referrals, key elements for the growth of your practice.

  • All services from Basic Care Package
  • Insurance verification and claims follow up
  • Medical billing support
  • Manage accounts receivable and patient billing inquiries.
  • Patient intake form management
  • Organize EMR, & Data entry.
  • Assist with patient intake forms and paperwork.
  • Improved patient communication via EMR/EHR
  • Schedule Meetings
  • Extended email and phone support
  • 6 hrs. a day Monday thru Friday 120 hrs. a month.

Virtual Medical Assistant 

Telemed Premium Package 

The Telemed Premium Package is designed to streamline and enhance your practice with a comprehensive suite of services tailored for modern medical providers. This package includes access to a virtual medical assistant to help manage your administrative tasks efficiently. It also covers essential services such as prescription refills (Rx refills), patient triage to prioritize care effectively, and prior authorization support to simplify insurance approvals. Additionally, it features social media management to boost your online presence and engage with patients through optimized platforms. The Premium Package also includes everything offered in the ProCare Package, ensuring you get the most robust set of tools to run your practice seamlessly. With Telemed Premium, you can focus on delivering top-quality patient care while we handle the rest.

Premium Care Package Includes:

  • Includes Basic and ProCare packages
  • Claims processing
  • FAQ and triage non-urgent patient concerns
  • Create and maintain office procedure manuals
  • Telemedicine Coordination
  • Develop templates for frequently used documents (letters, Forms)
  • Medical Transcription and Documentation
  • Patient Intake Forms
  • Priority Email and Phone Support
  • Coordinate personal travel arrangements
  • New Patient Registration
  • Tech Support for patients and providers
  • Patient Education and Follow up
  • Triage and Initial Patient Assessments
  • Coordination of Care
  • Virtual Rooming Assistance
  • Appointment reminders/confirmation
  • Automate repetitive tasks with digital tools and integrations
  • Train staff on software or administrative processes
  • Manage Google Business Profile or Yelp reviews
  • 8 hrs. a day Monday thru Friday 160 hrs. a month

“The support from VitalCare VA Solutions has transformed my practice. Their team is responsive, professional, and truly understands the needs of healthcare providers.”

Dr Michael Mcgrade